General Terms and Conditions

Last Updated: JULY 4, 2025

These General Terms and Conditions ("GTC") govern your access to and use of the game services (the "Game") provided by ONOVA (hereinafter "ONOVA"). By accessing or using the Game, you agree to be bound by these GTC.

1. Scope, Agreement and Eligibility

1. An effective game license agreement ("Game License Agreement") with ONOVA is necessary to participate in the Game. If the Game requires purchase, usage is restricted to those who have purchased it and entered into a Game License Agreement.
2. By setting up a game account, you (the "User") submit a binding offer to conclude a Game License Agreement for an indefinite period. This process requires you to agree to these GTC, as they may be amended from time to time. Participation is not possible without such agreement.
3. We explicitly reject any terms and conditions proposed by Users. Such terms only apply if ONOVA has expressly agreed to them in writing.
4. Additional rules for gameplay, participation, and communication ("Game Rules") are published on the Game's websites or within the Game itself. By participating, you also accept these Game Rules as binding. In case of conflict, these GTC prevail over the Game Rules, unless the Game Rules explicitly state their precedence over these GTC.
5. ONOVA offers the Game exclusively to consumers as defined by Swedish consumer protection laws. Commercial or profit-driven use is not permitted. The Game is for entertainment purposes only.
6. Participation is open to individuals aged 18 or older at the time of registration. Minors under 18 may only play with the consent of their legal guardian. Persons whose game account has been blocked according to these GTC are not eligible to participate.
7. ONOVA may, at any time, request written proof of your age or the consent of your legal guardian. If a User under 18 continues using their account after turning 18, their continued use serves as their effective consent.
8. The agreement must be concluded in person. Registration or login by third parties, especially commercial registration services, is not permitted.
9. A Game License Agreement, granting you the right to use the Game under these conditions, is concluded upon successful creation of your game account.

2. Description of Services

1. ONOVA offers free access to the Game. Additionally, you may purchase paid credits, usable to activate premium features (additional paid functionalities). Credits are tied to the specific gameworld and account they were purchased with. Premium features may have specific terms and expire; these terms are clearly indicated at the time of purchase. You may also have the option to purchase virtual goods or bundles.
2. For the duration of the Game License Agreement, ONOVA grants eligible Users (as per Section 1) a simple, non-exclusive, non-sublicensable, non-transferable, and revocable right to use the Game in its current version. This right is limited territorially, in time, and content. It is strictly for private, non-commercial use and is limited to the gameworld associated with your account. You may only have one account per gameworld at any time.
3. The Game is a live service that is subject to change. ONOVA reserves the right to develop the Game, its gameworlds, free features, and premium features further to maintain long-term player interest. Users will be appropriately informed of such changes, and these changes will not incur additional costs for the User.
4. ONOVA may discontinue the operation of the Game or individual gameworlds at any time without cause. ONOVA will announce such discontinuation with reasonable prior notice, as per Section 9 of these GTC.
5. The following applies to Games organized in rounds: Each gameworld has a lifecycle ("Game Round") influenced by player progress. At the end of a Game Round, the Game concludes with a winner, and the gameworld is reset. All participants lose their accumulated game progress. This is a fundamental game mechanic. Users are not entitled to retain their game status or transfer it to another gameworld at the end of a Game Round.
6. At the end of a Game Round, Users may request unused purchased credits be transferred to another specified gameworld. Credits can only be transferred to gameworlds of the same Game and country version from which they were acquired. Special servers may have different rules, which will be communicated upon server launch. For premium features activated but not yet used at the end of a round, the credits used for activation will be reimbursed to the User. You will receive email instructions regarding the transfer, including any deadlines and consequences of non-compliance.
7. Users are also entitled to the rights in Paragraph (6) if ONOVA prematurely ends a Game Round.

3. Paid Acquisition of Credits or Virtual Goods

1. Prices for premium features, credits, or virtual goods are those stated on the website at the time of order. All prices include applicable VAT. ONOVA may require payment in advance.
2. If ONOVA incurs chargebacks or cancellations due to your fault, ONOVA may discontinue services, block your account, and terminate the Game License Agreement according to Section 9.
3. ONOVA may, at its discretion, offer to deactivate the block upon payment of owed service fees, additional costs incurred by ONOVA, and a processing fee. ONOVA will generally offer this option (subject to Paragraph 4) if you can demonstrate the chargeback/cancellation was due to an excusable error (like a typo). ONOVA will refuse to reactivate the service if there are serious indications of intentional behavior, particularly attempted credit card fraud.
4. For technical and legal reasons, unblocking a blocked account is generally not possible for users in the following countries: Algeria, Armenia, Azerbaijan, Bahrain, Djibouti, Egypt, Indonesia, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Autonomous Palestinian Territories, Saudi Arabia, Somalia, Sudan, Tunisia, United Arab Emirates, Vietnam, Western Sahara, Yemen, Qatar.

4. Virtual Currency and Virtual Goods

1. When credits are added to your account, you receive a simple right to use the acquired credits. This right is time-limited to the Game Round, content-limited to the gameworld, and non-transferable/non-sublicensable. References to "selling" or "buying" credits thus mean the transfer or acquisition of this right of use for consideration. Similar terms apply accordingly to other virtual goods.
2. Trading or exchanging credits, game money, virtual currencies, or virtual goods within the Game for real money or other external consideration is strictly prohibited, unless conducted directly with ONOVA or expressly permitted by ONOVA on explicitly named platforms. Violation may result in termination of the Game License Agreements of all involved Users according to Section 9.
3. Notwithstanding other agreements or ONOVA's rights, the right to use credits automatically ends upon termination of your Game License Agreement with ONOVA.

5. Withdrawal Policy

Special notes:

The right of withdrawal expires prematurely for contracts concerning the supply of digital content not on a tangible medium if ONOVA has begun performance after you have:

1. expressly consented to ONOVA beginning performance before the withdrawal period expires, and
2. acknowledged that by your consent, you lose your right to withdraw upon commencement of performance, and
3. ONOVA has provided you with confirmation of this agreement.

You are advised to state your User name, game account, and gameworld (if applicable) in the subject line of an email cancellation.

6. User Obligations

1. Game accounts are personal and may not be sold, traded, given away, or transferred unless expressly approved by ONOVA. You may not share your account with third parties unless the account type (e.g., "dual accounts") expressly permits it.
2. Use of the Game is only permitted through the official channels provided. For browser games, use a standard, unmodified internet browser. For client-based games, use only the unmodified client software provided by ONOVA in its latest version. Using modified or third-party client software is prohibited.
3. You agree to comply with all applicable Swedish laws and regulations when using ONOVA's websites and Games.
4. You agree to comply with the applicable Game Rules.
5. The following actions are prohibited when using the Game and ONOVA's communication/interaction features (including names and titles chosen in-game):
   • Disseminating content that violates Swedish law, including but not limited to hate speech, threats, or unlawful discrimination
   • Insulting, harassing, threatening, scaring, or slandering other Users
   • Distributing commercial advertising or promotional statements without consent
   • Any form of spam or mass messaging, including non-game content, chain letters, pyramid schemes, etc.
   • Violating personal data protection rules under the Swedish Data Protection Act
   • Spreading untrue allegations about third parties or ONOVA
   • Impersonating a ONOVA employee or affiliated company/partner
   • Unauthorized use of legally protected materials (pictures, texts, trademarks, software, etc.) belonging to third parties
   • Use or distribution of prohibited content
   • Deliberately exploiting bugs, errors, or vulnerabilities in the Game
   • Taking actions that could excessively load servers or affect the game flow for others
   • Hacking or cracking, or promoting such activities
   • Creating or using cheats, mods, hacks, bots, or other unauthorized software
   • Spreading files containing viruses, Trojans, worms, or other malware
   • Modifying or altering the Game, its websites, or any part thereof
6. ONOVA provides a platform for communication between players, but you are responsible for the content of your communication. The platform is intended for game-related communication; systematic misuse for non-game purposes is prohibited.
7. A culpable violation of paragraphs (1) to (6) is a breach of contract and may result in game progress deduction, temporary account suspension, or termination of the Game License Agreement under Section 9, depending on severity.
8. ONOVA reserves the right to refuse to enter into a new Game License Agreement with a User after their account has been permanently blocked or deleted.
9. You must keep your Game password confidential and change it regularly. If a third party uses your account after obtaining your login data due to your fault in not adequately protecting the data, you are treated as if you had acted yourself.
10. ONOVA will primarily communicate via the email address you provided. You are responsible for ensuring emails from ONOVA reach you and are not blocked by spam filters.

7. Warranty and Liability

1. You are entitled to statutory warranty rights under Swedish consumer protection laws.
2. We encourage you to document errors or bugs encountered and report them via the provided support portal.
3. ONOVA does not provide any guarantees unless expressly agreed otherwise.
4. ONOVA is liable without limitation for intent and gross negligence. For slight negligence, liability is limited to foreseeable damages. These limitations do not apply for personal injury.
5. In case of data loss, ONOVA is liable, except for willful data destruction or gross negligence, for up to the costs of restoring the data from your backup.
6. These exclusions or limitations of liability also apply to ONOVA's legal representatives and employees.

8. Term and Termination

1. The Game License Agreement is concluded for an indefinite period, unless otherwise specified.
2. Either party may terminate the Game License Agreement at any time without cause. Ordinary termination by ONOVA is effective after one month. Ordinary termination by you is effective after seven days.
3. The parties' right to extraordinary termination for good cause with immediate effect remains unaffected.
4. ONOVA is entitled to extraordinary termination for good cause, particularly if:
   • You do not use your account for at least 12 months despite reminders
   • You trade virtual currencies/goods outside the Game for real money
   • You default on payment of fees despite reminders
   • You commit a serious breach of your obligations under Section 6
5. Before extraordinary termination, ONOVA will usually issue a warning notice detailing the misconduct.
6. Termination requires text form. For paid Game License Agreements, you also have the option to terminate online.
7. ONOVA may temporarily or permanently exclude Users who violate these GTC or Swedish law.

9. Amendment of the GTC

1. ONOVA reserves the right to amend these GTC for future effect for valid reasons, including legal changes or service improvements.
2. You will be notified of amendments appropriately via the Game's website, in-game message, or email.
3. You may object to amendments within six weeks of receiving notification by emailing [email protected].
4. If you do not object within the deadline, the amended GTC become effective.
5. If you object within the deadline, ONOVA may terminate the agreement without further notice.
6. ONOVA will inform you in the amendment notification about your right to object and the consequences.

10. Final Provisions

1. These GTC are governed by Swedish law. If you are a consumer, mandatory consumer protection provisions of your country of residence may also apply.
2. You may only offset ONOVA's claims against counterclaims arising from exercising the statutory right of withdrawal or with undisputed counterclaims.
3. If individual provisions of these GTC are invalid, the validity of the remaining provisions remains unaffected.
4. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr/. For complaints, please contact us at [email protected].